At Twinund, we are committed to your satisfaction. We want to make returning an item as hassle-free as possible for you. Below are all the details of our return policy.
Return Timeframe
We know sometimes things just do not work as expected, and we are committed to an end by a return window of 7 business days from the date of receiving your order. For returning a product, you must do so within this period to enable us to process your return upon receiving it.
How to Start a Return
To start the return process, please follow these easy steps:
- Contact: If you wish to communicate with us, you can reach us up to 7 working days from delivery at the customer service desk. You may reach us through e-mail at Mail Address [email protected] or you can call us at +85257915027.
- Provide Details: Include, when making the return, the number of your order, the item(s) to be returned, and a reason for return. That helps our process of your request be as smooth as possible.
Condition of Returned Items
Returned items should satisfy all the following criteria:
- Original Condition - It must not be used, not damaged in any way and still be in its original packaging
- Evidence of Purchase - A receipt or proof of purchase accompanies the return
Shipping Back
Unless return is due to some mistake of ours or a defective product, the shipping costs to return lie with the client. We recommend that you use a traceable shipping service, or purchase shipping insurance for your return because we can't be certain that we have actually received your returned item.
Refund Process
We will process your refund once the returned item(s) reaches us after inspection. Refunds would be in the form of crediting you back to your bank account. Please note that our refund may take some business days to show up on your account, depending upon the processing time of your payment provider.
Non-Returnable Items
There are particular items that can't be returned. These include:
- Personalized or Made-to-Order Products: Items that are manufactured only based on your specifications
- Final Sale Items: Items tagged final sale or clearances
Contact
In case of any queries feel free to contact our customer support executive.