Hello, and thank you for choosing Twinund! We are more than happy to have you as a valued customer and wish that your new furniture brings you absolute satisfaction. If something does not quite work, it is perfectly fine; we are here to make things right. Here's how our replacement policy works:
When Can You Request a Replacement?
If the furniture that we deliver is damaged, wrong, or defective in any respect, then we have you covered. Here's if you will ask for a replacement if:
- It's Damaged: Your furniture arrives with flaws.
- It's Incorrect: If what we supplied was different from what you ordered.
- It's Defective: If some problem make it not work like furniture should.
Let Us Know Right Away
We want it right the first time, so please inform us of any problem within 7 business days from receipt of your order. The earlier we hear from you, the sooner we will resolve the issue.
How to Replace an Item
Here's how to get your replacement:
- Reach Out: Contact us within 7 business days at our customer care.
- Share Details: Provide your order number and give a description of the problem. If possible, please send pictures of the damage or the wrong item. This explains to us how it happened and how we can sort it out faster.
- Instructions: If we would have you return the item, we will guide you through the process. We will either arrange for a pickup or a return label; so, do not have anything to worry about.
How the Replacement Process Works
On receiving the returned item and after a thorough analysis of the problem, we will replace it for you immediately. If that particular item is not available, then we'll provide you with something similar to it or arrange for a refund at your discretion and with what we have available in our inventory.
Shipping Costs
We typically absorb the shipping cost for replacement. However, if you are getting a replacement of furniture outside of our policy, the shipping cost might have to be borne by you.