Introduction
Thank you for visiting Twinund! We here at Twinund respect your right to privacy and work hard to protect your personal data. The following Privacy Policy details how we collect, use and monitor your data in terms of the Hong Kong Data Protection Act and other applicable regulations. Your access to our website or services indicates an acceptance of the practices outlined in this policy. If you have questions or concerns, kindly contact us.
Information We Collect
We collect different kinds of information to make your experience with us more beneficial and to enable us to render our products and services for you effectively. Such information may include:
- Personal Identification Information: Like your name, your e-mail address, your phone number, and shipping address when you order or write to us.
- Transaction Data: Including type of purchases, product types and payment methods.
- Usage Data: Information on how you interact with our site, including your IP address, the browser type, pages visited. The use of information allows us to understand how we use our site to improve services for you.
Why Do We Use Your Information?
We use your personal information for the following reasons:
- Order Fulfilment: We'll make sure to correctly process and deliver your orders.
- Customer Service: We will reply to all your questions, complaints, and issues as fast as possible and provide necessary support.
- Improvement of Services: This would be realized by upgrading our website and services based on your feedback and usage patterns.
- Marketing: This data will be used to send relevant updates, offers and promotions to you. You may also opt-out of all marketing communications.
Data protection
Your information is a critical issue for us. To ensure safety measures, your information is appropriately kept confidential. This includes:
- Encryption: Information transited between your browser and our servers is encoded.
- Access Controls: To limit access to your data only to authorized personnel who need to access it to perform their job functions.
- Regular Audits: For regular review and updation of our practices in security.
Sharing of Your Information
Your privacy is important to us, and we don't sell, trade, or otherwise transfer your personal data to third parties except as outlined below:
- Service Providers: We disclose the information to trusted third-party service providers who assist in running our website, processing payments and orders' deliveries. These third-party service providers are contracted under confidentiality agreements not to use your information for any other purpose except what may be required in their business relation with us.
- Legal Compliance: We may disclose your information if required to do so by law, or in response to valid requests from public authorities.
Children's Privacy
We take the privacy of children seriously. Our website and services are not intended to solicit children under 13 years of age. We do not knowingly collect information from any person under 13. If you believe that your child has provided us with any personally identifiable information, please contact us and we will take all reasonable steps to delete such information from our database.
Minor Rules to Use Website
Anyone over 18 and a minor between 13 and 18, we encourage our minors to seek permission of their parents or guardians before they publish any sensitive information on our platform. Despite our greatest efforts to ensure that our services are safe and non-harmful for children, we believe that minors should only be accessing our site with the guidance of an adult.
Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies for analytics and to provide you our service. Cookies help us remember your preferences and understand how you interact with our site. Please note that when you disable cookies, you may not be able to access certain features of our website.
Your Rights
Under the Hong Kong Data Protection Ordinance, you have a variety of rights related to your personal information, including:
- Access: You have the right to request access to the personal data we have regarding you.
- Correction: You can request the erasure of any inaccuracies in your data
- Deletion: You have the right to have your data deleted given certain circumstances
- Objection: Right to objection in the processing of the data for direct marketing.
Revision to this Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes in our practice or in the applicable legal requirements. In case we update such policy, we will make the updated version available on this page and may also post it to the homepage so that you may be appropriately notified of any change. Your continued use of our website after changing such policy will serve as your acknowledgement of acceptance of any updated terms of that policy.
Contact Information
If you have any questions regarding the contents of this Privacy Policy or any other issues about how we handle your information, please do not hesitate to contact us. You can exercise your rights or ask us any question on this matter by writing to us.